The best personal injury firms don’t just win cases in the courtroom. They win them at the first phone call. When your intake process is fast, prospective clients feel heard before they’ve signed anything, and that trust converts. A 2025 national study of law firm responsiveness found that 35% of calls go unanswered, an estimated $109 billion in lost business each year, so the firms that answer well capture cases their competitors leave on the table. Your firm can win more of those cases by pairing smarter processes with specialized support, which frees your internal team to focus on higher-value…